MagicIDsFactory is independently operated and managed by Bengbu Mianmianda E-Commerce Co., Ltd. (蚌埠棉棉哒电子商务有限公司). At MagicIDsFactory, every card is handled with care, precision, and attention to detail, but we understand that mistakes happen. If you receive a defective card or an order that doesn’t match your specifications, contact our support team within 7 days. We’ll work with you to replace, correct, or refund the order promptly.

Please note, custom or personalized designs are non-refundable unless there’s an error on our side. Our goal is to make sure you feel confident, valued, and completely satisfied with every order.

We handle each case personally, because your happiness and trust are the foundation of our business. Our promise is simple: if we make a mistake, we fix it. No hassle. No stress. Just high-quality cards and peace of mind.